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Privacy and Security

This page explains the public privacy and security posture at a user level.

Public Principle

HeimerClean should explain what it does without exposing internal infrastructure or private customer data.

What This Documentation Does Not Publish

This public documentation does not publish:

  • API keys
  • Server passwords
  • Database schemas
  • Internal admin URLs
  • Tunnel tokens
  • Private operational runbooks
  • Customer records
  • Security bypass instructions

Desktop Safety

The desktop app is designed to work with normal Windows permissions. Some cleanup actions may require elevated permissions depending on the file type, system location, or Windows policy.

Account Safety

Use a strong password for account access. Do not share one account across multiple people if your organization provides separate user accounts.

Support Safety

When asking for help, avoid sending:

  • Passwords
  • License keys
  • Full screenshots with private emails
  • Private documents
  • Payment details

Send only the error message, app version, Windows version, and a short description of what happened.