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Troubleshooting

Use this page for common user-facing problems.

App Does Not Open

Try:

  1. Restart Windows.
  2. Open HeimerClean again.
  3. Check whether Windows Security or another endpoint tool blocked the app.
  4. Reinstall only if the app still does not open.

Cleanup Is Slow

Cleanup can take longer when:

  • The device has many temporary files.
  • The disk is nearly full.
  • Another program is scanning files.
  • Windows is installing updates.

Wait for the current action to finish before starting another one.

License Looks Invalid

Try:

  1. Check your internet connection.
  2. Sign in again if the app asks.
  3. Restart the app.
  4. Contact support if the license still does not refresh.

AI Optimizer Did Nothing

This can be normal. The optimizer may decide that waiting is safer than acting.

Run a manual cleanup if you want immediate maintenance.

Update Failed

Try:

  1. Restart the app.
  2. Restart Windows.
  3. Run the update again.
  4. Contact support if it fails twice.